Refund policy
RETURN AND REFUND POLICY
Last updated: September 4, 2026
AN ANSWER TO PRAYER wants every customer to receive the correct product in satisfactory condition. Please review the following policy before requesting a return, replacement, or refund.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order is delivered. To begin a request, contact us at support@ananswertoprayer.com before returning any product.
Products sent back without prior authorization may not be accepted.
RETURN ELIGIBILITY
To qualify for a customer-choice return, the product must be:
• Unopened and unused
• In its original, sealed packaging
• In the same condition in which it was received
• Accompanied by proof of purchase
Because dietary supplements are consumable products, opened, used, or unsealed products cannot be returned for health and safety reasons.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If your product is damaged, defective, misprinted, or incorrect, contact support@ananswertoprayer.com within 30 days of delivery.
Include your order number, a brief description of the issue, and clear photographs of the product and packaging. We will review the claim and, when approved, provide a replacement or refund at no additional cost.
LOST PACKAGES
Claims for packages believed to be lost in transit must be submitted no later than 30 days after the estimated delivery date. Please contact support@ananswertoprayer.com with your order number so we can investigate.
RETURN SHIPPING
For approved returns based on customer preference, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.
When a return results from an approved damaged, defective, misprinted, or incorrect order, AN ANSWER TO PRAYER will provide the appropriate resolution without charging the customer additional shipping costs.
Please do not mail a return until you receive authorization and return instructions from us.
REFUNDS
We will notify you after an authorized return or claim has been reviewed. If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post the funds to your account.
ORDER CANCELLATIONS
Orders enter fulfillment quickly. If you need to request a cancellation, contact support@ananswertoprayer.com immediately. We cannot guarantee cancellation after an order has entered production or fulfillment.
EXCHANGES
We do not offer direct exchanges. If an unopened product qualifies for return, complete the authorized return process and place a separate order for the desired item.
EXCEPTIONS
We cannot provide refunds or replacements when:
• An incorrect or incomplete shipping address was supplied by the customer
• A delivery was unclaimed or refused
• A package was rejected because the recipient did not pay required customs charges
• The product was opened, used, or unsealed, except where required by applicable law
Nothing in this policy limits any consumer rights that cannot legally be excluded.
QUESTIONS
For return, refund, replacement, or cancellation questions, contact: